“ Account recovery ” is what we call the process of resetting your master password. For example, rather than resetting the account for you, you go through account recovery on your device and use securely stored information on that device to reset the master password. Zero-knowledge encryption is excellent for security but also means that account recovery has to work differently, and options are more limited in some ways. Since the master password never leaves your device, we never have access to it. That’s a fancy way of saying LastPass never has your master password, the password you use to unlock your vault and encrypt everything you store in it. All of the encryption and decryption of your LastPass account happens on your device, not on our servers. We built LastPass with a zero-knowledge security model. When you click the link they send you, you can reset your password.Īccount recovery with LastPass works a little differently. Those websites use your email address or phone number to “prove” that you are who you say you are. Usually, when you forget your password to an online account, the website will send you a reset link. How LastPass account recovery is different Let’s explore how LastPass account recovery works, so you know what to expect and how to prepare ahead of time. Since we don’t have it, we can’t ever send the master password or make you a new one. But, there are account recovery options available to help you regain access to your vault and reset your master password. The master password is never sent to or shared with us. Indeed, we at LastPass don’t know your master password. But – gasp – what happens if you forget your master password? Can you regain access? Is your vault lost?
And if you’ve been using LastPass to create long random passwords for all of your accounts, you really don’t want to lose access to your vault. LastPass does, after all, securely store and encrypt all your passwords, PINs, and other essential digital data for you. As a LastPass user, your master password ranks right up there as something you can’t live without. Remember that moment when you couldn’t find your phone? Or your keys were nowhere to be seen? Or your credit card wasn’t where it should be? So you stop everything until you find them again while trying hard not to panic. Losing something is such an awful feeling.
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